Return Policy
At Purmegreen, we are committed to providing our customers with a simple, transparent, and reliable shopping experience.
This Return Policy explains the requirements, procedures, and conditions for requesting returns, exchanges, or refunds for purchases made through Purmegreen.com.
Please review this policy carefully before submitting a return request.
1. Return Request Period
Customers may request a return within 30 days after receiving their order.
Before returning any product, customers must contact our customer service team for return approval and instructions.
Please contact:
Customer Service Email:
service@purmegreen.com
To help us process your request efficiently, please provide:
- Order number
- Email address used during checkout
- Product information
- Reason for return
- Photos of the product (if applicable)
Our customer service team will review your request and provide further instructions.
2. Return Conditions
To be eligible for a return, products must generally meet the following requirements:
- The product must be unused, unworn, and in original condition.
- The product must include original packaging and accessories (if applicable).
- The return request must be approved by our customer service team before shipment.
Returns sent without prior authorization may not be accepted.
3. Non-Returnable Items
Due to hygiene considerations and product protection requirements, certain items may not be eligible for return, including:
- Products that have been worn, used, washed, or altered.
- Products damaged due to improper handling after delivery.
- Products without original packaging when packaging is required.
- Items returned without prior approval.
If you are unsure whether your product qualifies for return, please contact our customer service team before sending it back.
4. Return Process
To request a return, please follow these steps:
Step 1:
Contact Purmegreen customer service:
Step 2:
Provide your order details and return reason.
Step 3:
Wait for our team to review your request and provide return instructions.
Step 4:
Ship the approved return item according to the instructions provided.
Please do not send any items back before receiving return confirmation.
5. Refund Process
Once the returned product has been received and inspected, we will process the refund according to the approved return request.
Approved refunds will be issued to the original payment method used during checkout.
Please note that refund processing times may vary depending on:
- Payment provider processing time
- Banking institution processing time
Customers will receive confirmation once the refund has been processed.
6. Damaged, Defective, or Incorrect Items
If you receive a product that is damaged, defective, or different from your order, please contact us as soon as possible.
Please provide:
- Order number
- Description of the issue
- Photos showing the product condition
Our customer service team will review your request and provide an appropriate solution.
7. Exchanges
If you would like to exchange a product, please contact our customer service team first.
Exchange requests are subject to:
- Product availability
- Product condition
- Return approval requirements
8. Return Shipping
Return shipping arrangements may vary depending on the reason for the return.
Customers should contact our customer service team before shipping any return items.
Our team will provide the appropriate return instructions after reviewing the request.
9. Contact Information
For return, refund, or exchange inquiries, please contact:
Brand Name:
Purmegreen
Official Website:
Purmegreen.com
Operating Company:
Guangzhou Wangrong Department Store Co., Ltd.
Legal Entity:
Guangzhou Wangrong Department Store Co., Ltd.
Unified Social Credit Code:
91440113MAEACUHJ2U
Registered Address:
Room 209, Building 2, No. 10 Zhicun Industrial 1st Road, Dashijing Street, Panyu District, Guangzhou, Guangdong, China
Customer Service Email:
service@purmegreen.com