Contact Us
Welcome to Purmegreen.
At Purmegreen, we value every customer and are committed to providing a convenient and transparent shopping experience.
Whether you have questions about our products, need assistance with an order, or require support after purchase, our customer service team is available to assist you.
We believe clear communication and responsive support are important parts of a convenient online shopping experience.
Customer Support
Our customer service team can assist you with:
Product Information
If you have questions before purchasing, we can help with:
- Product details
- Product features
- Material information (when applicable)
- Product usage information
- Other product-related inquiries
Order Assistance
For questions regarding your order, please contact us with your order information.
We can assist with:
- Order status inquiries
- Order confirmation questions
- Shipping updates
- Address-related concerns
- Other order-related requests
To help us locate your order quickly, please provide:
- Order number
- Email address used during checkout
- Product information
Shipping Support
If you have questions about delivery or shipping progress, our team can assist with:
- Shipping information
- Tracking updates (when available)
- Delivery-related inquiries
- Shipment concerns
For detailed shipping information, please refer to our Shipping Policy.
Returns & Refund Support
If you need assistance with:
- Return requests
- Refund inquiries
- Exchange questions
- Product-related issues
Please contact our customer service team before returning any item.
For faster assistance, please include:
- Order number
- Reason for your request
- Product details
- Supporting information or photos (if applicable)
For detailed information, please review our Return Policy.
Contact Information
Customer Service Email:
service@purmegreen.com
Our customer service team will review your request and respond as soon as possible.
When contacting us, providing complete order information helps us provide more efficient assistance.
Company Information
The Purmegreen online store is operated by:
Brand Name:
Purmegreen
Official Website:
Purmegreen.com
Operating Company:
Guangzhou Wangrong Department Store Co., Ltd.
Legal Entity:
Guangzhou Wangrong Department Store Co., Ltd.
Unified Social Credit Code:
91440113MAEACUHJ2U
Registered Address:
Room 209, Building 2, No. 10 Zhicun Industrial 1st Road, Dashijing Street, Panyu District, Guangzhou, Guangdong, China
Customer Service Email:
service@purmegreen.com
Our Service Commitment
Purmegreen is committed to providing customers with:
- Clear product information
- Transparent shopping processes
- Responsive customer support
- Convenient after-sales assistance
We continuously improve our services based on customer feedback and work to provide a simple and convenient shopping experience.
Thank you for choosing Purmegreen.