FAQ

Q: Are purmegreen’s furniture products safe for families and children?
A: Absolutely! All purmegreen furniture is made with eco-friendly materials—smooth, burr-free surfaces, free from harmful substances, and rigorously safety-tested. Suitable for everyday use in homes with children and pets.

Q: How do I clean and maintain purmegreen furniture?
A: Simple care for everyday life. Most fabrics are treated to be stain-resistant and easy to wipe clean. Removable cushion covers make washing a breeze, and our sturdy frames are built to withstand the demands of daily living.

Q: How long does delivery take after placing an order?
A: Orders are processed and shipped within 1–3 business days. Standard shipping within the U.S. typically takes 3–7 business days. For international orders, delivery usually takes 7–21 business days, depending on customs and the destination.

Q: Can I track my order?
A: Yes. Once your order has shipped, you’ll receive an email with a tracking number, which you can use to monitor your package in real time via the carrier’s website.

Q: What should I do if the product I received has quality issues?
A: Please send a description and photos of the issue to service@purmegreen.com within 7 days of delivery. We’ll arrange a replacement or refund as soon as possible.

Q: Do you offer international shipping?
A: Yes, purmegreen offers worldwide shipping. Please note that the recipient’s country may charge additional customs duties or import taxes, which are the customer’s responsibility.

Q: Can I modify or cancel my order after it’s placed?
A: Orders can be canceled or modified within 3 business days before shipment. Once the order has entered the shipping process, changes are no longer possible. If you need assistance, please contact us as soon as possible.